Return Policies And Procedures

Items purchased from Cifial USA may be returned for credit by the company that made the original purchase.

Products returned due to customer error will incur a 25% restock fee and the customer will be responsible for return freight. A Return Goods Authorization (RGA) must be obtained from Cifial Customer Service through written request (fax or e-mail). Reasons for return may include order cancellation, incorrect orders, items don’t fit intended application, or changing job specs. Products must be returned within six (6) months of original purchase.

All products must be returned in saleable condition and in original Cifial packaging to prevent shipping damage. The original Cifial box must be securely placed in another box for protection during mailing. If product is damaged in return shipping due to insufficient packaging, no credit will be issued. Additionally, if the product has been installed no credit will be given.

Cifial is not responsible for items damaged in shipping. If items are damaged in transit, the customer must file a claim directly with the shipping company.

If items returned for any reason stated above are deemed non-saleable upon inspection, the customer will be given the option of keeping the item. If the customer does not respond within ten (10) business days, the product will be scrapped and the customer will not be reimbursed.

Defective items and product to be returned due to Cifial error will not incur a restock fee. These items may be returned to Cifial for full credit. An RGA must be obtained through Cifial Customer Service by submitting a written request (fax or e-mail) with detailed information regarding the specific defect. Call tags will be issued upon request for items to be returned due to defect or Cifial error.